All of our seat cushions are constructed with high-quality, high-resiliency foam. The high-resiliency foam is wrapped with a synthetic polyester fiber (dacron). Over time, all foam and filling will soften and conform based on usage. This is normal and not a defect in your cushion. Our cushions are compliant with the TB-117-2013 flammability standard for upholstered furniture, and are free of all flame retardant chemicals. Our cushions pass California Prop 65 for lead, cadmium, and phthalates. We do not use formaldehyde in the production of our foam either. Since the sofa is wrapped in plastic during the transportation time period, you might experience a slight smell. Once the sofa is unwrapped and allowed to “air-out” the smell will go away after a few days.
When you receive your new sofa, please be aware that the cushions will need some time to adjust. Cushions are made to fit your sofa, and are packed, shipped, and delivered to you before even being sat on. Depending on how often you use your new sofa, it could take a couple weeks to fully allow the cushions to break in and soften up. Rotating cushions regularly will ensure even wear and prolong the life of your sofa. All of our cushions are reversible, therefore you should flip the cushions along with changing their location. Doing so will ensure the cushions wear evenly. Fluffing cushions regularly will help to restore their loft. It is recommended to rotate, flip, and fluff loose cushions weekly or biweekly, depending on the amount of use.
Our fabric assortment includes a variety of natural and synthetic materials. While we select durable and high-quality materials, slight differences in texture, color, or appearance among fabrics (and leathers) may occur between production runs. This is normal, and not considered defective. We work closely with our supply chain partners to insure each production run falls within our approved variance range. Over time exposure to extreme temperature changes and direct sunlight may cause color changes. Fabrics are not guaranteed against wear, fading or shrinking.
Routine vacuuming or light brushing is recommended. Use the crevice tool of your vacuum to remove loose particles. We recommend this at least once or twice a month. This will prevent build-up of dust and grime which can damage the fabric over time. Avoid long exposure to direct sunlight, which may cause fading. Tight seat and back cushions will naturally stretch and wrinkle with use. You can easily restore the appearance by smoothing the surface and tucking excess fabric into the sides of the seat or back.
Spot-Clean Stains Without Removing Covers
Blot spills immediately with a clean, absorbent white cloth. Blot from the outside to the middle of the affected area to prevent rings. Spot cleaning can cause a ring or fading. It is best to have the entire piece or cushion casing cleaned by a professional upholstery cleaning service to ensure uniform results. If you decide to spot clean on your own, refer to the spot code below to determine the correct type of product to use. If a type of cleaner is advised, pretest a small, inconspicuous area before proceeding. Do not use too much water or solvent. Rub gently, do not scrub.
S = SOLVENT — Use a water-free solvent. We recommend a professional upholstery cleaning service as water-free cleaning solvents may not be readily available and/or petroleum-based.
W = WATER — Use distilled water and a water-based upholstery cleaner. We recommend Eco Touch Carpet & Upholstery Cleaner for an eco-friendly cleaner, or Blue Coral Upholstery Cleaner for a heavy-duty cleaner.
WS = WATER OR SOLVENT — For these versatile fabrics, you may use a water-free solvent OR distilled water and a water-based upholstery cleaner.
Overall slipcovers cleaning
For a thorough cleaning, we recommend using a professional in-home upholstery cleaning service. Annual cleaning is suggested, but this can vary depending on usage. If you choose not to use a professional in-home cleaning service you can machine-wash our slipcovers with a MW cleaning code. Wash slipcovers in an oversized front-load washer, use cold water and mild detergent.
Close all zippers prior to washing. Always wash the entire slipcover for uniform results. For best results air dry covers until slightly damp to reduce wrinkling. For ease put the slipcover back on when slightly damp and let it finish drying on the piece. Do not line dry as fabric may stretch. Do not store damp slipcovers. As with clothing, some fading is to be expected. Do not dry clean or machine wash cushion casings as it may damage the fabric, backing or stitching.
Pilling is an inherent characteristic of many high quality upholstered fabrics and is not a fabric fault or defect. The small pilling pieces must first be allowed to form before they can be removed, so it is a characteristic that cannot be pro-actively resolved. Pilling is caused by natural fiber migration from the yarns to the fabric surface as the fabric is rubbed. When pilling occurs, there is often a concern that the fabric is disintegrating and will leave a worn out area or not retain the proper structure in the fabric. This is not the case. Pilling will stop once the excess fiber is gone. It is recommended to use a fabric pilling comb or defuzzer to shave off the pills. Rarely does pilling re-occur after utilizing one of these methods.
Leather is a natural material. Slight differences in texture, color, or appearance from hide to hide may occur. Leather is particularly subject to variations in color and markings, such as wrinkles, stretch marks, and healed scars may show. In addition, no piece of furniture can be produced from a single hide. These characteristics make leather unique and are not considered defective. Natural color changes, exposure to extreme temperature changes and direct sunlight may cause color changes and/or surface damage. Over time, leather will naturally develop a patina and a softer, more supple feel, adding to its comfort and character.
Our leathers are both pigment- and aniline-dyed for softness, beauty, and durability.
Aniline Dyeing: The word aniline is an industry term for transparent dyes that are used to color hides. This process penetrates the leather, dyeing it with non-toxic transparent dyes, which allows the leather’s natural markings to remain visible. The markings and color shadings in aniline leather distinguishes genuine leather from man-made materials like vinyl. Pigment Dyeing: After aniline dyeing, the outside surface of the leather is coated with a pigmented resin, and then a subsequent clear-coating for durability. These layers of pigment and wax are gently buffed to bring out subtle highlights and lowlights.
Minor scratches such as fingernail scratches or light scuffs may cause a slight mark without truly damaging the leather. Start by using a chamois or your fingers to gently buff minor scratches or scuffs on the surface. If the piece is aniline leather, use a low-temperature hair dryer over the leather to warm it up, rubbing the surface with your hand after it’s warmed. Sometimes this is enough to correct minor scuffs and scratches.