Frequently Asked Questions
Where does Blvd Co ship?
We ship anywhere in the United States. That includes Alaska, Hawaii, and Puerto Rico for the pet sofas. Live somewhere else? Email us at firstname.lastname@example.org and we'll be glad to discuss shipping the product to your home and the associated cost.
How much does shipping cost for the pet sofa?
Shipping is free for all pet sofas within the contiguous U.S. When shipping to Alaska, Hawaii, and Puerto Rico, there is a flat charge of $20 for the pet sofa. Live elsewhere? Email email@example.com for a shipping estimate.
Can I change the covers of my sofa at any time?
Of course. Our sofas are designed to be truly adaptable which includes being able to remove and change your covers. To order additional covers, please click here for your sofa and here for your furry friend.
When will I receive my order?
Since every sofa is made-to-order and the covers are hand sewn, our stocked fabrics should arrive within 3 weeks and our custom ordered fabrics usually arrive within 6 weeks.
What's your return policy?
We offer a 30 day return policy on all products except on the Blvd Co human sofas where we offer a 90-day in home trial. If you're not 100% happy with your order, email us at firstname.lastname@example.org within 30 days of your delivery and we will send you instructions to return your purchase for a refund.
Used sofas will not be refunded. Normal wear and tear, chewing, or other damage caused by a pet does not qualify for a refund. Please note that we don't cover the cost of shipping for returns or exchanges.
What about exchanges?
Easy. If you change your mind, email us at email@example.com within 30 days of your delivery. Let us know which item(s) you'd like in exchange for the item(s) you are returning. Please note that we don't cover cost of shipping for returns or exchanges.
Can I really return the human sofa at anytime within the 90 day trial period?
Absolutely. We want you to be completely satisfied with your sofa. If, for any reason, you wish to return it within the 90-day in home trial period, we will offer you a full refund. Please refer to our terms and conditions for more details. The trial applies to the modular sofa for us humans but our pet sofas fall under our 30 day return policy and must be returned unused.
What payment methods does Blvd Co accept?
We accept Visa, MasterCard, American Express, Discover, and all other major debit and credit cards.
What size sofa should I order for my dog?
|Length||Width||Seat Height||Dog Size (up to)||Example Breeds|
|Small||29"||21"||4.5"||30 lbs||Yorkies, Pugs, Frenchies, Jack Russells|
|Medium||37"||25.5"||4.5"||60 lbs||Corgis, Shiba Inus, Beagles, Australian Shepherds|
|Large||49"||37"||4.5"||120 lbs||Labs, Golden Retrievers, German Shepherds, Huskies, Bernese Mountain Dogs|
How do I clean my Blvd Co sofa cover?
Most of our fabrics are machine washable except for our leathers. Please ensure to air dry all of the covers and do not put them in the dryer. The leather on Blvd Co sofas are designed to be wiped down with a wet wipe most of the time. You can also use a cloth with a solution of water and soap. For a more detailed explanation of fabric care, please refer to our instructions.
Can I see the sofa near me?
We partnered with various coffee shops to provide Blvd Co couches for you to see and try in person. You can access a full list of our showrooms here.
My dog chewed her sofa. Can I return it?
We stand behind the durability of our sofas and accept returns if you are not happy with the way our products have aged. We don't cover chewed covers or mis-washed and ironed items.
Can I convert a loveseat into a larger sofa or different shapes?
Our sofas are thoughtfully designed to adapt with you as you go about your busy life. We understand that you move, sometimes to a larger space, sometimes smaller. Maybe you decide to paint the walls or simply just want a different color couch. The Blvd Co sofa was designed specifically for you. Not only can you turn a 2-seater into a 3 or 4-seater, you can also create L-shaped, U-shaped, and square pit sofas if you so desired.